Refund and Returns Policy

Thank you for purchasing Microsoft Office products from our website. Please read this policy carefully to understand our refund and return procedures.

1. Digital Products

Since all Microsoft Office products sold on our website are digital downloads, returns and refunds are generally not accepted once a purchase is completed. This includes activation keys and software downloads.

2. Exceptions to the No Refund Policy

In certain cases, refunds may be considered under the following circumstances:

  • Defective Products: If the purchased product is defective or not functioning as expected, please contact our customer support team within 3 days of purchase. We will work with you to resolve the issue, which may include a replacement or a refund if necessary.
  • Billing Issues: If you notice an incorrect charge or unauthorized transaction, notify us within 3 days of the discrepancy. We will investigate the matter and, if applicable, issue a refund for the incorrect charge.

3. How to Request a Refund or Replacement

To request a refund or replacement, please provide the following details to our customer support team:

  • Order number
  • Proof of purchase
  • A detailed description of the issue (e.g., defective product, incorrect charge, etc.)

Our team will review your request and respond within 3 business days. Approved refunds will be processed to the original payment method.

4. Refund Processing Time

If a refund is approved, it will be processed within 3 business days. However, depending on your payment provider, it may take additional time for the refunded amount to reflect in your account.

5. Non-Refundable Items

  • All digital downloads and activation keys are non-refundable once the purchase is completed.
  • Products that have been activated, opened, or used are not eligible for a refund.

6. Order Cancellations

  • Once an order has been processed and the product delivered, it cannot be canceled.
  • If you need to cancel an order before delivery, please contact us immediately. While we will try our best to accommodate your request, cancellations are not guaranteed once the order is processed.

7. Contact Us

For any questions or refund-related inquiries, please reach out to our customer support team:

📧 Email: info@unifiedofficestore.com
📞 Phone: 24/7 Support Service
🏢 Address: 1238 Parkway Street, Burbank, California 91504, United States